Shipment Information Policy

Emela E-commerce Company Limited

This Shipping Information Policy explains how orders are processed, shipped, and delivered. It applies to customers, sellers, and logistics partners.

Overview

This Shipping Information Policy explains how orders are processed, shipped, and delivered when customers purchase products through the Emela platform. It applies to customers, sellers, and logistics partners.

Shipping Coverage

  • • Emela Company Limited provides services within designated service locations.

Order Processing Time

  • • Processed within 1-3 business days.
  • • Varies based on product availability.
  • • Weekends/Holidays processed on next working day.

Shipping Charges

  • • Fees displayed at checkout.
  • • Varies on weight, size, and location.
  • • Free shipping offers shown clearly.

Delivery Times

  • • Major cities: 4-6 business days.
  • • Outside major cities: 7-10 business days.

Damaged Items

  • • Report within 24-48 hours.
  • • Provide photos or evidence for claims.