Shipping Information Policy

Emela Company Limited

Overview

This Shipping Information Policy explains how orders are processed, shipped, and delivered when customers purchase products through the Emela platform. It applies to consumers, sellers, and logistics partners working with Emela Company Limited.

1. Shipping Coverage

Emela Company Limited currently provides shipping services within the designated service locations listed on the platform.

2. Shipping Availability

Shipping availability may vary depending on:

  • Customer location
  • Seller location
  • Product category
  • Courier partner coverage

International shipping, if available, will be clearly indicated on the product page.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Processing times may vary based on product availability, seller preparation, or promotions
  • Orders placed on weekends or public holidays are processed on the next working day

4. Delivery Times

  • Inside major cities: 4–6 business days
  • Outside major cities or rural areas: 7–10 business days
  • Remote locations may take longer depending on courier access

Delivery timelines are estimates and may be affected by weather, strikes, public holidays, or unforeseen events.

5. Shipping Charges

  • Shipping fees are displayed at checkout before payment
  • Charges may vary based on weight, size, delivery location, and shipping method
  • Free shipping offers, if available, will be clearly shown

6. Courier Partners

Emela works with third-party courier and logistics partners to ensure reliable delivery. Deliveries are subject to the courier’s operational terms and conditions.

7. Order Tracking

Once an order is dispatched, tracking details may be provided via the Emela platform, email, or SMS, depending on the seller and courier.

8. Delivery Attempts

Courier partners may attempt delivery one or more times. If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to the seller. Redelivery may incur additional charges.

9. Address Accuracy

Customers must provide complete and accurate delivery information. Emela is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

10. Damaged or Missing Items

If a customer receives:

  • A damaged product
  • A missing item
  • An opened or tampered package

The issue must be reported to Emela support within 24–48 hours of delivery, along with photos or other evidence if required.

11. Delay & Force Majeure

Emela is not responsible for delivery delays caused by circumstances beyond reasonable control, including natural disasters, government actions, strikes, or courier disruptions.

12. Seller Responsibilities

  • Proper and secure product packaging
  • Accurate shipment and order information
  • Timely handover of orders to courier partners

Failure to meet these responsibilities may result in penalties or suspension under Emela’s seller policies.