Emela E-commerce Company Limited is a legally registered company operating under the laws of the People’s Republic of Bangladesh and complies with applicable international e-commerce and consumer protection standards.

Users must be 18 years or older or use the platform under legal guardian supervision. Business users must provide accurate company and tax information where required.

Product descriptions, prices, delivery timelines, and refund terms are clearly disclosed. Any additional charges are shown before checkout. False or misleading listings are strictly prohibited.

Users are responsible for all activities under their account. Emela may suspend or terminate accounts involved in fraud, abuse, or illegal activity.

Orders are confirmed after successful payment acknowledgment. Payments are processed via secure gateways, and sensitive payment data is not stored by Emela.

Estimated delivery timelines are provided at checkout. Delays due to customs, weather, or force majeure events are not considered a breach of contract.

Orders may be cancelled before dispatch. Refunds are processed within the legally required timeframe.

All content, trademarks, and software are the exclusive property of Emela E-commerce Company Limited. Unauthorized use is prohibited.

Personal data is handled lawfully and securely. User data is never sold to third parties without consent unless legally required.

Emela is not liable for indirect or consequential damages. Liability is limited to the value of the order placed.

Disputes are handled fairly. Unresolved disputes fall under the jurisdiction of Bangladeshi courts unless international law applies.

Domestic transactions are governed by the laws of Bangladesh. International transactions may be subject to local consumer laws.

Emela may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated version.