What This Policy Covers

• Item not received
• Damaged or defective item
• Item different from description
• Incorrect item delivered

Eligible buyers may receive refund, replacement, or credit.

Eligibility Requirements

• Order must be paid through Emela
• Claim within 7 days
• Provide evidence
• Must meet policy rules

Items Not Covered

• Misuse or negligence damage
• Digital products
• Perishable items
• Final sale items

How to File a Claim

• Go to My Orders
• Select order
• Click Report Problem
• Submit details

Resolution Process

• Refund
• Replacement
• Store credit
• Claim rejection

Refund Method

Refunds are processed via original payment method or wallet.

Buyer Responsibilities

• Provide correct address
• Check items on delivery
• Report issues honestly

False claims may suspend account.

Seller Responsibilities

• Deliver correct items
• Secure packaging
• Respond to disputes

Policy Updates

Policy may change anytime after publishing.

Contact Support

Contact Emela Support Center via website or app.