Return, Refund &
Replacement Policy

Customers may request a return within 7 days of:

• The product is defective or damaged.
• The wrong product was delivered.
• The product significantly differs from its description.

Non-Returnable Items

• Perishable goods (food, groceries, eggs).
• Personal hygiene items once opened.
• Digital products after access.

Return Conditions

• Items must be unused & in original packaging.
• Proof of purchase is required.
• Emela reserves the right to inspect items.

Refund Policy

• Approved refunds processed within 7-10 days.
• Refund via original payment method.
• Full refund if delivery fails.

Replacement Policy

• Replacement instead of refund available.
• Depends on stock availability.
• Otherwise full refund issued.

Customer Support

• Provide Order ID and issue details.
• Attach photos or videos as proof.

Fraud Prevention

• False claims may be rejected.
• Misuse after delivery not eligible.